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Job Description
Role: IT Field Services Technician Location: Bloomington, MN (100% Onsite) Duration: 6-month contract (potential for extension) Rate: $25-$35/hour W2 depending on skills and experience Schedule: Includes weekend coverage, with a weekday off in exchange
Position Overview Our client is seeking an IT Field Services Technician to provide hands-on desktop and end-user support at their Bloomington, MN location. This individual will serve as an onsite IT resource, troubleshooting technical issues, deploying equipment, and ensuring employees have the technology and support they need to be productive.
The ideal candidate will have strong desktop support experience, familiarity with Microsoft technologies, and excellent customer service and communication skills. This is a hands-on support role rather than an engineering position, with an emphasis on responsive, professional, white-glove IT service.
Required Qualifications - Hands-on experience in IT desktop support, deskside support, field services, or a similar end-user support role.
- Experience imaging, configuring, deploying, and troubleshooting Windows computers.
- Working knowledge of Microsoft 365/Office 365 applications and Windows operating systems.
- Experience with SCCM (Microsoft Configuration Manager) for imaging, software deployment, or desktop management.
- Experience working with IT ticketing systems and managing end-user support requests.
- Strong troubleshooting and problem-solving skills, with the ability to work independently.
- Excellent interpersonal, communication, and customer service skills, with a professional, customer-focused approach.
- Ability to work 100% onsite in Bloomington, MN, with flexibility to provide weekend coverage.
- Must meet applicable U.S. person requirements for access to export-controlled technology and successfully complete a background check.
Preferred Qualifications - Experience supporting Microsoft Teams Rooms or conference room technology.
- Familiarity with Microsoft Intune, Entra ID (Azure AD), or PowerShell.
- Previous IT support experience in a manufacturing or similarly complex corporate environment.
Key Responsibilities - Provide onsite desktop and technical support, troubleshooting hardware, software, and connectivity issues for end users.
- Image, configure, deploy, and maintain Windows desktops, laptops, and related equipment.
- Support computer refreshes, workstation replacements, and new hire onboarding and technology setup.
- Respond to and resolve IT service tickets, escalating complex issues as appropriate.
- Troubleshoot Microsoft 365 applications, including Outlook, Teams, and Microsoft Teams Rooms/conference room technology.
- Utilize SCCM (Microsoft Configuration Manager) for computer imaging, software deployment, and endpoint support activities.
- Provide clear, professional communication and exceptional customer service while assisting employees in person.
- Collaborate with IT team members to identify and resolve technical issues efficiently.
Additional Information This is an initial 6-month contract with potential for extension based on business needs. The position is fully onsite and requires flexibility to work at least one weekend day as part of the schedule, with a weekday off in exchange.
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