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Job Description
Role: Implementation Specialist III - Profile Manager Location: Remote Contract: Through end of 2026 to start Pay Rate: $58.27/hour W2
Summary The Implementation Specialist III is a senior execution role responsible for implementing clients to Profile Manager, our end-to-end campaign management software. They will drive implementation with accuracy, empathy, and strong organizational discipline while partnering closely with Business Analysts, Data Analysts, SMEs, Change Management, Account Management, Project Managers and Product Managers, and clients. This individual must be a self-starter, curious, and highly adept at quickly learning new platforms and understanding their nuances. They will proactively ask insightful questions of SMEs/Business Analyst partners, develop confident and structured implementation plans, lead or co‑lead client calls, escalate roadblocks early, and maintain momentum toward assessed timelines. They are the primary point of contact – responsible for analyzing client needs, creating project plans, training users, and ensuring the software is implemented within scope, timeline, and budget, with high customer satisfaction.
Key Responsibilities Implementation Planning & Execution - Own the end-to-end execution of assigned client implementations for Profile Manager.
- Rapidly learn Profile Manager, Image Library, Response Element, and target ERPs well enough to design and configure the inherent workflows, user roles, and site elements.
- Develop migration plans that clearly outline steps, dependencies, risks, and timelines from the client’s current state to Profile Manager.
- Work collaboratively with the Product Manager and Business Analysts to validate requirements, confirm functional gaps, and ensure readiness for configuration.
Cross-Functional Coordination - Partner with existing platform SMEs and Business Analysts to deeply understand legacy and target functionality.
- Prepare internal and client communications, training materials, user guides, and risk/contingency plans.
- Interface with PM/Account Teams to ensure alignment on timelines, expectations, and client specific considerations.
Client Engagement - Serve as a key client contact for implementation, capable of leading calls, but flexible to collaborate with Account or Project Management teams as needed.
- Confidently articulate implementation status, next steps, risks, and decisions.
- Manage anxious or hesitant clients with professionalism, structure, and reassurance.
Configuration & Quality - Define and configure all necessary elements in Profile Manager, Image Library, Response Element, and the target ERP accurately and completely.
- Validate and test the software prior to client review.
- Maintain meticulous documentation, including scope updates, configuration notes, decision logs, and approval records.
- Raise issues and roadblocks early to leadership for direction and timely resolution.
Project Tracking & Reporting - Lead or participate in weekly implementation and/or onboarding calls; distribute agendas, notes, action items, and follow ups as needed.
- Keep implementation progressing against assessed timelines; ensure stakeholders are aware of risks or delays.
- Provide regular updates to leadership, including status, risks, and contingency steps.
Required Qualifications - Bachelor’s degree and/or 5+ years project management or implementation experience.
- 5+ years of client facing experience in B2B settings.
- Ability to quickly understand platform logic and ask meaningful clarifying questions to SMEs/BA resources.
- Strong organization, multitasking, and deadline driven execution.
- Excellent communication skills—written, verbal, and client facing.
- High attention to detail and commitment to quality.
- Proficiency with Microsoft Teams, Excel, Word, Outlook, Salesforce, or similar tools.
- Strong interpersonal skills for client-facing meetings, interaction, and training.
- Ability to identify issues and develop solutions under tight deadlines.
- Ability to work independently while also collaborating cross functionally.
Preferred Qualifications - Experience configuring complex digital platforms and workflows.
- Prior experience writing detailed project plans, defining scopes, and requirements documentation.
- PMP certification or formal project management training preferred; equivalent experience will be considered.
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