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Job Description
Role: Senior Desktop Engineer Location: Hybrid in Bloomington, MN – 3 days per week onsite Time Commitment: 40 hours/week End Date: December 31, 2026 Pay Rate: $53.46 - $59.40/hour W2, dependent on skills and qualifications
JOB SUMMARY The client is seeking a highly skilled and service-oriented Senior Desktop Engineer to join our IT Client Services Team. The Senior Desktop Engineer is a key technical leader responsible for the design, implementation, and governance of the client's enterprise endpoint management platforms. This role requires deep expertise in Microsoft Intune, SCCM/MECM, and JAMF, with a strong focus on automation, compliance, and operational excellence. The ideal candidate will have 5–7 years of experience in enterprise desktop engineering and a proven ability to lead platform strategy, incident response, and cross-functional collaboration. Job Duties - Architect and manage enterprise-wide endpoint management platforms using Microsoft Intune, SCCM/MECM, and JAMF Pro.
- Develop and maintain task sequences in SCCM for OS deployment, application packaging, and patching.
- Create and deploy remediation scripts and proactive compliance policies in Intune.
- Lead the migration of Group Policy Objects (GPOs) to Cloud-based CSP policies to support modern management.
- Design and govern the software distribution platform, ensuring secure and efficient delivery of applications and updates.
- Keep current on relevant technologies and practices and collaborate with teams to adopt and upgrade services when appropriate.
- Be a thought leader within IT Infrastructure and Operations and partner closely with IT Infrastructure and Operations teams to ensure security, availability, performance, scalability, etc.
Governance & Operational Leadership - Provide technical and operational governance across the desktop engineering environment.
- Lead incident response for endpoint-related issues, including escalation, communication, and root cause analysis.
- Assist and maintain desktop engineering roadmaps to ensure availability, resiliency, security, and performance.
- Collaborate with security, infrastructure, and support teams to align endpoint strategy with enterprise goals.
- Establish and deliver against the Security baselines and KPIs for patching, risk compliance, and endpoint hardening
Documentation & Knowledge Management - Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
- Communicate platform changes and best practices to the Desktop Engineering and Support teams
Strategic Planning & Continuous Improvement - Identify and implement process improvements to reduce complexity, cost, and incident volume.
- Evaluate and approve hardware standards, ensuring alignment with business needs and modern IT practices.
- Engage with third-party vendors for support, licensing, and maintenance renewals.
- Coordinate and lead multiple projects in a fast-paced, cross-functional environment.
COMPETENCIES Senior Level Individual Contributor (SRIC) Competencies - Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Decision Quality - Making good and timely decisions that keep the organization moving forward
- Resourcefulness - Securing and deploying resources effectively and efficiently
- Ensures Accountability - Consistently achieving results, even under challenging circumstances
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
- Persuades - Using compelling arguments to gain the support and commitment of others
- Courage - Stepping up to address difficult issues, saying what needs to be said
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
MINIMUM REQUIREMENTS - 5–7 years of experience in desktop engineering or endpoint management.
- Expert-level knowledge of:
- Microsoft Intune (Endpoint Manager)
- System Center Configuration Manager (SCCM/MECM)
- JAMF Pro for macOS management
- Strong scripting skills in PowerShell
- Experience with Windows Autopilot, Apple Business Manager, Azure AD Join, and Hybrid Join.
- Demonstrated experience in incident management, platform governance, and cross-team collaboration.
- ServiceNow or ITSM tool experience
DESIRABLE REQUIREMENTS - Previous experience in the aviation or construction industry.
- Demonstrated experience soliciting and documenting user requirements.
- Demonstrated ability to analyze strategic business objectives and align those objectives with technologies and solutions.
- Knowledge of Project Management processes and methodologies.
- Microsoft Certified: Microsoft 365 Certified: Administrator Expert
- Experience in migrating from 100% on-prem architecture to Intune co-management and Azure AD join
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