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Operations Performance Analyst

Remote - Other

Hollstadt Overview

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.

Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Title: Operations Performance Analyst

Length: ASAP - 12/31/24

Location: Remote

Contract only

This position is responsible to perform complex work under limited supervision in support of driving the performance of vendor partners through research, process audit, performance oversight and analysis of data for the Operations Division. The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Required Skills and Experiences:

-3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

-Excellent collaborative, interpersonal, oral and written communication skills.

-Experience in data analysis, including experience manipulating large data sets to identify potential outliers and trends, working with in files

-Experience with Power BI

-Intermediate technical skills and proficiency with MS Office applications

-Experience with Access database

-Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.

-Strong work ethic, flexible.

Nice to Have:

-Bachelor's degree.

-Health Insurance experience preferred.

-Previous claims experience is a plus

A Day in the Life:

-Continually and proactively monitor vendor operations performance to ensure targets are met consistently.

-Frequently interacts with functional leads at vendor location to provide guidance and performance feedback.

-Participates in vendor or business process change and redesign to implement improvements (including business requirements and acceptance testing) to support the operations vendors.

-Communicates and collaborates with vendor stakeholders as needed to ensure quality calibration, communication of critical process changes and ensure overall Blue Cross exceptional customer experience.

-May provide training to vendor resources to achieve project objectives.

-Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.

-Maintains awareness of systems, processes and expertise to support operations outsourced business.

-Participates in assigned work groups, committees, and project implementations.

-Collaborates with business and technical units to serve as vendor champion with internal stakeholders.

Benefits + Perks

Comprehensive Benefit Plan

Hollstadt offers a competitive and comprehensive benefit package which includes Medical, Dental, Vision, Long Term/Short Term Disability, and Life Insurance. With three different medical plans to choose from, you can enroll in the coverage you need from single to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers free bi-weekly training courses for our consultants as well as on-demand access to past sessions through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects.

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.